CDMXEXPERIENCE TERMS, CONDITIONS & LIABILITY AGREEMENT Last Updated: July 11, 2026 By making a reservation, paying a deposit, providing a payment method, or otherwise confirming participation in an experience operated by cdmxexperience, the participant confirms that they have read, understood, and accepted these Terms & Conditions. These Terms & Conditions constitute part of the agreement between the participant and cdmxexperience and apply to all reservations made directly through cdmxexperience. 1. RESERVATION & TOTAL PRICE The price displayed at the time of booking represents the total price of the reserved experience, unless otherwise expressly stated in writing by cdmxexperience. A deposit may be required to secure a reservation. The deposit is a partial payment toward the total reservation amount and does not represent the full purchase price of the experience. By confirming a reservation, the participant acknowledges responsibility for the total reservation amount, including any applicable taxes, additional services, upgrades, or other charges expressly confirmed as part of the reservation. Payment of a deposit does not limit or eliminate the participant's obligation to pay the remaining balance. 2. PAYMENT OF THE REMAINING BALANCE Unless otherwise agreed in writing, the remaining balance is normally paid on the day of the experience, directly to the assigned guide or operator. The remaining balance may be paid by: Cash in Mexican pesos. Bank card through an available payment terminal. Authorized payment link or other electronic payment method provided by cdmxexperience. Payments made by bank card, payment link, or other applicable electronic payment methods are subject to a 5% processing fee. The balance displayed in the participant's reservation confirmation, checkout, payment portal, or other booking documentation represents an outstanding amount owed as part of the total reservation price and is not an optional payment. 3. AUTOMATIC CHARGE AUTHORIZATION By completing a reservation, providing a payment method, and accepting these Terms & Conditions, the participant expressly acknowledges and authorizes cdmxexperience to charge the outstanding balance associated with the reservation when such balance becomes due under these Terms & Conditions. Although the remaining balance is normally paid on the day of the experience, cdmxexperience may automatically process the outstanding balance through the payment method associated with the reservation in the following circumstances: The participant fails to appear for the reserved experience. The participant arrives more than 20 minutes after the confirmed start time. The participant voluntarily abandons the experience after operational arrangements have commenced. The participant refuses or fails to complete payment of the remaining balance when payment is due. Any other circumstance expressly identified in these Terms & Conditions as making the outstanding balance due. The participant understands that the deposit is only a partial payment toward the total reservation amount and that the payment method associated with the reservation may be used to collect an outstanding balance that has become due. Any applicable payment-processing fee may apply to an automatic electronic payment. 4. OPERATIONAL STAGE A reservation is considered to have entered its operational stage when cdmxexperience has committed resources specifically for the participant's reservation. This may include, without limitation: Assignment of guides. Preparation or reservation of horses. Transportation arrangements or dispatch. Preparation of equipment. Reservation or preparation of meals. Coordination with local families, communities, or partners. Allocation of staff. Blocking the date and time in the operational calendar. Once the operational stage has commenced, the participant's voluntary decision not to participate does not automatically cancel the financial obligations associated with the reservation. 5. MEETING TIME & PUNCTUALITY The confirmed reservation time is the official start time of the experience. Participants must be present at the confirmed meeting point at the reserved time. A maximum tolerance of 20 minutes is granted for late arrival. After 20 minutes, the reservation may be classified as a no-show. The operation of an experience cannot be indefinitely delayed because of late participants. Transportation, guides, horses, meals, community partners, and other operational elements may have fixed schedules. Late arrival does not automatically entitle the participant to: A delayed start. A shortened or modified experience. A refund. A rescheduling. An alternative itinerary. Any exception is subject to the availability and express authorization of cdmxexperience. 6. NO-SHOW POLICY Failure to appear at the confirmed meeting point within the permitted 20-minute tolerance constitutes a no-show. In the event of a no-show: The reservation is forfeited. No refund will be issued. Rescheduling is not guaranteed. The outstanding balance remains due. cdmxexperience may automatically process the outstanding balance through the payment method associated with the reservation. The participant acknowledges that resources may have been reserved exclusively for their group and that the reserved date and time may no longer be available to other guests. 7. VOLUNTARY ABANDONMENT OR WITHDRAWAL If a participant arrives at the meeting point, transportation location, starting location, or any other stage of the experience and voluntarily decides not to participate or leaves before completion for reasons unrelated to a safety cancellation by cdmxexperience, this will be considered voluntary abandonment. Voluntary abandonment does not constitute a cancellation by cdmxexperience and does not create an automatic right to a refund. When the experience has entered its operational stage, the total reservation amount remains due, including any outstanding balance. This provision does not apply where cdmxexperience cancels the experience for a qualifying safety reason. 8. STANDARD CANCELLATION POLICY Outside any special policy expressly communicated for a specific event or period: A full refund is available when a reservation is canceled at least 7 calendar days before the scheduled experience. A full refund may also be available within 24 hours of booking, provided that: The experience is scheduled more than 7 calendar days away; and The reservation has not entered its operational stage. Cancellations made 6 calendar days or less before the experience are non-refundable. Reservations made within 48 hours of the experience are final and non-refundable. Cancellation requests are valid only when submitted through the official cdmxexperience WhatsApp channel and must receive written confirmation from cdmxexperience. 9. RESCHEDULING Rescheduling requests are subject to availability and are not guaranteed. Administrative rescheduling fees may apply: Standard experiences: $800 MXN Premium experiences: $1,000 MXN Any difference in price between the original and new reservation may also apply. Rescheduling is not available for no-shows or voluntary abandonment unless expressly authorized by cdmxexperience. 10. RESERVATION MODIFICATIONS Changes to a confirmed reservation, including changes to: Date. Time. Number of participants. Itinerary. Transportation. Services. Additional activities. may generate additional operational costs. Reducing the number of participants does not automatically result in a partial refund. All modifications are subject to availability and written confirmation by cdmxexperience. 11. TRANSPORTATION When transportation is included, participants must be ready at the confirmed meeting point and time. Transportation is coordinated according to the operational requirements of each experience. If transportation has already been dispatched or provided and the participant subsequently fails to participate or voluntarily abandons the experience, transportation costs remain part of the operational costs associated with the reservation. Transportation delays or additional costs resulting from participant actions may be charged separately where applicable. 12. WEATHER & OPERATIONAL CONDITIONS Weather conditions alone are not grounds for cancellation or refund unless conditions objectively compromise participant safety or make the experience operationally impossible. cdmxexperience reserves the right to modify, postpone, shorten, or cancel an experience when reasonably necessary for safety or operational reasons. If cdmxexperience cancels an experience for a qualifying safety reason, the participant may receive a refund of the affected experience cost. No compensation is provided for indirect expenses, including flights, hotels, third-party transportation, meals, lost vacation time, or other expenses. 13. FORCE MAJEURE cdmxexperience is not responsible for circumstances beyond its reasonable control, including but not limited to: Natural disasters. Government restrictions. Civil unrest. Road closures. Extreme weather. Infrastructure failures. Transportation disruptions. Public emergencies. Other unforeseeable circumstances materially affecting the operation of the experience. In such circumstances, cdmxexperience may modify, reschedule, or cancel the experience as reasonably necessary. 14. CONDUCT & PARTICIPANT RESPONSIBILITY Participants are expected to behave respectfully toward guides, local families, community members, drivers, partners, animals, and other participants. Disrespectful behavior, intoxication, aggressive conduct, harassment, unsafe behavior, refusal to follow safety instructions, or conduct that places the participant or others at risk may result in immediate termination of participation without refund. In such cases, the outstanding balance may remain due. 15. HORSES, ANIMALS & SAFETY Participants acknowledge that horseback riding and interaction with animals involve inherent risks. Animal behavior cannot always be predicted, even when appropriate safety procedures are followed. Participants agree to follow all instructions provided by guides regarding horses, riding techniques, equipment, trails, transportation, and general safety. cdmxexperience reserves the right to assign or change a horse according to the participant's experience, riding ability, physical characteristics, temperament, and safety considerations. 16. ASSUMPTION OF RISK Participation in cdmxexperience activities is voluntary. Participants acknowledge that activities may involve inherent risks, including but not limited to: Falls. Physical injury. Animal behavior. Transportation incidents. Uneven terrain. River crossings. Weather and environmental conditions. Physical exertion. Mountain and rural environments. Participants accept these inherent risks and agree to follow all safety instructions provided by the guides. 17. INSURANCE cdmxexperience does not provide individual medical, adventure activity, or travel insurance. Participants are responsible for obtaining appropriate insurance coverage for their trip and activities. cdmxexperience may assist in coordinating third-party insurance when available but assumes no responsibility for the terms, exclusions, limitations, or coverage of any insurance policy. 18. RELEASE & LIMITATION OF LIABILITY To the extent permitted under applicable Mexican law, participants release cdmxexperience, its guides, drivers, local families, communities, partners, and service providers from liability for ordinary risks inherent to the activities. Nothing in these Terms & Conditions is intended to exclude liability that cannot legally be excluded under applicable law. To the extent legally permitted, any liability of cdmxexperience shall be limited to the amount actually paid for the affected experience. cdmxexperience shall not be liable for indirect, incidental, special, consequential, or third-party losses. 19. PAYMENTS, CURRENCY & PROCESSING FEES All balances must be paid in Mexican pesos unless otherwise agreed in writing. Foreign-currency transactions may be subject to the applicable exchange rate used by the payment processor or financial institution. A 5% processing fee applies to payments made by bank card, payment link, or other applicable electronic payment methods. Deposits are applied toward the total reservation amount and remain subject to the cancellation provisions contained herein. 20. CHARGEBACKS & PAYMENT DISPUTES The participant acknowledges that a reservation constitutes a contractual commitment subject to these Terms & Conditions. In the event of a chargeback, bank dispute, payment reversal, or other payment dispute, cdmxexperience may provide the payment processor or financial institution with documentation supporting the transaction, including: Reservation records. Total reservation price. Deposit and outstanding balance records. Payment records. Accepted Terms & Conditions. Automatic charge authorization. Checkout and reservation records. Communications with the participant. Confirmation and reminder messages. Evidence of transportation provided or dispatched. Evidence of guides assigned. Evidence of horses or equipment prepared. Attendance, late-arrival, or no-show records. Photographs, videos, timestamps, and location records where applicable. Other documentation reasonably related to the reservation and transaction. Initiating a chargeback does not automatically cancel the participant's contractual obligations under these Terms & Conditions. Any administrative costs resulting from an unjustified payment reversal may be claimed to the extent permitted by applicable law. 21. ACCEPTANCE OF TERMS & CONDITIONS By completing a reservation, paying a deposit, providing a payment method, checking an acceptance box, or otherwise confirming participation, the participant confirms that they have had the opportunity to review these Terms & Conditions and accepts them as applicable to their reservation. The participant specifically acknowledges that: The reservation represents a commitment for the total price of the experience. Any deposit is only a partial payment toward that total amount. The remaining balance is normally paid on the day of the experience. The remaining balance may be automatically charged when it becomes due under these Terms & Conditions. A no-show, arrival more than 20 minutes late, or voluntary abandonment after the operational stage has commenced may cause the outstanding balance to become immediately due. Transportation, guides, horses, equipment, meals, community partners, and other resources may be committed exclusively to the reservation. The participant's reservation may prevent cdmxexperience from accepting another booking for the same date and time.